Ordering & Delivery Timings

Please note*

Terms and Conditions have changed due to COVID-19.

 

All orders that are placed now include a mandatory 20% deposit.

This will need to be pre-paid prior to your delivery date, for confirmation of your order.

This fee is non-refundable if orders are cancelled for any reason within a 48 hour time period before the delivery time.

By confirming your order with us, you are agreeing to these terms.

 

Please make sure all orders are confirmed by 12pm one business day prior to delivery.

Any changes or cancellations to orders is at the discretion of the Management Team.

Additional costs may be included for any changes made.

 

Cold orders + Hot Beverage Beverages may arrive up to 45 minutes prior to the scheduled delivery time.

Hot orders may arrive up to 10 minutes prior to the scheduled delivery time. 

If access is not available at the time of delivery we may not be able to wait.  Please ensure access is available. This refers to collections also.

Charges may be applied for no access at the time requested.

 

Delivery Zones

We offer a free delivery across both Melbourne and Brisbane CBD (within 5km) – our minimum order required for this is $150.00

Please see our delivery charges and minimum order requirements for zones 1-2-3

Zone 1 5 – 10 kms $200 minimum order $30 delivery fee.

Zone 2 10 – 20 kms $300 minimum order $50 delivery fee.

Zone 3 25+ kms – P.O.A

 

Weekend orders and surcharges

All orders scheduled for delivery on Saturdays and Sundays and will incur additional staffing and production charges.

 

Trading times

7 days a week, (weekend surcharges may apply)

Office 9am to 5pm Monday to Friday.

 

Same Day Orders

Same day orders incur an admin and processing fee.

Our team is available to assist you and as a result we will make every effort to provide catering for last minute orders, however cannot guarantee we can assist.

 

Cancellations

We require 48 hour notice on all cancellations.

The deposit fee for confirmation of orders is non-refundable if orders are cancelled for any reason within a 48 hour time period before the delivery time. Any changes or cancellations to orders after this time is at the discretion of the Management Team.

 

Pricing Variations

All prices are correct at time of printing and are quoted on current costs. These may vary at any time. Due to seasonal or supplier shortages Catering & Events by Ecco Hospitality reserves the right to alter or adapt menus or services.

Our online menu is the most recent and up to date menu.

 

GST

The prices quoted are inclusive of all applicable GST charges.

 

Payment

Due to COVID-19 we require either a Credit Card, Purchase Order /number or EFT transfer confirmation or remittance for confirmation of all orders.

Please note invoices may change after an event due to alcohol consumption and/ or staffing hours.

We accept the following payments: EFT, Visa, MasterCard & AMEX (surcharges apply Amex 2.8% | Visa & MasterCard 1.8%)

 

Payment Terms

A 20% Deposit is required to be paid before your catering occurs.

Our payment terms are 7days from date of delivery and unless prearranged, late payments after this time incur a 10% administration fee.

 

Lost or Broken Equipment

Any lost or broken equipment will be charged at replacement cost